Shipping and Refund Policy

DELIVERY LOCATIONS

FOMO Pet Tags makes deliveries both in Australia and Worldwide with tracking. 

PROCESSING & TRACKING

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

All orders delivered within Australia automatically have tracking.  If your order has not arrived, please contact us at hello@recolloqr.com (the fabulous company that created our tag technology!)

Please take care when entering your delivery address and any instructions to leave your order as we will not be held responsible for items that are left unattended by Australia Post through ‘Safe Drop’ or with ‘Authority to leave’ or similar. 

Once an item states ‘delivered’ on our tracking system, you must take up any enquiries with Australia Post. We recommend getting the parcel delivered to an alternate or work address where you know someone will be home, or where the receiving mail box is secure and safe to have your order delivered.

PRICING

All our FOMO Pet Tags are in Australian dollars (AUD) and includes Australia’s Goods and Services Tax (GST).  Any international orders may be subject to local duties and taxes. Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Customs laws in your country before placing your order. FOMO Pet Tags are not liable to pay such fees and are not responsible for the rejection of your parcel.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your order – the value is the retail cost. 

All international orders are shipped Delivered Duties Unpaid (DDU).

FOMO Pet Tags will not mark any order as a “Gift” to avoid Customs and duties fees.

REFUNDS AND RETURNS

• Only items purchased from Recollo Pty Ltd/FOMO Pet Tags site can be returned within 28 days of original order date 
• All sales are final and we do not refund or exchange for change of mind
• We do not refund if you find a similar item elsewhere
• Items are eligible for refund or exchange if the incorrect item is shipped by Recollo Pty Ltd

WHEN TO RETURN A PRODUCT

You are entitled to a refund, replacement or credit from Recollo Pty Ltd – FOMO Pet Tags when an item purchased fails to meet one of the consumers guarantees as per the Australian Consumer Law (ACL), i.e. the product:

• Is faulty or of unacceptable quality
• Does not match the description or sample however as stated the brass FOMO Pet Tag is a raw brass material and as such will age and patina (change colour) and this does not constitute a product flaw or fault and is not an accepted reason for return or refund. 
• Is unfit for the intended purpose (i.e. does not do what it is meant to do)
• Is not delivered in a reasonable time frame, whilst allowing a reasonable time for delivery delays around peak times such as Christmas and other holiday periods or other exceptional circumstances outside of Recollo Pty Ltd control.
• Proof of purchase must be provided as detailed below.

Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement, or online purchase transaction history.

Be returned within 28 days of purchase

If the tag is faulty then please email us at  hello@recolloqr.com (with any photo evidence such as a screenshot of your customer profile failing to present) and we will assist with getting your tag working or send you a replacement FOMO Pet Tag. 

We really value you and will be in contact with you when you present your concern to us.  We are committed to resolving any issues as quickly as possible.